AI for retail and e-commerce

An AI teammate for retail that answers your shop's chats while your staff serve walk-ins

Glimmer works in your team chat. It answers stock questions from your live StoreHub counts. It closes the month's marketplace payouts and tells you what to reorder. Your team asks in plain words, and you choose what needs your OK before it goes out.

Book a call See which grant fits
4

chat inboxes answered against your live stock in one ask.

WhatsApp, Instagram, Carousell and Shopee chat, for both shops.

Three jobs it takes off your team

Where the hours go in a retail business

Two shops and three online stores sell the same stock. Month-end means matching every platform's payout by hand.

Customer supportSales and marketing

Every channel's DMs answered while staff serve the floor

Stock enquiries land on WhatsApp, Instagram, Carousell and Shopee chat all day, and go stale while staff serve walk-ins. By closing time the customer has already bought from whoever replied first.

Closing time, zero unread. The store lead asks after the shutters come down; the agent has already worked through four inboxes.

LarkAsk GlimmerRetail · SupportIllustrative
NA
Nurul AisyahThu, 9:36 PM

@Glimmer both shops were slammed today, nobody touched the DMs. What's sitting unanswered across WhatsApp, IG, Carousell and Shopee?

GlimmerBotThu, 9:41 PM

17 enquiries since noon, 9 WhatsApp, 4 Instagram, 3 Shopee, 1 Carousell. 12 are stock or price questions I've answered against live StoreHub counts, and 3 are order-status, I've pulled the tracking numbers into those replies.

Sample reply, WhatsApp
Hi! Yes, the acacia serving board (large) is in stock, 6 pcs at our Katong shop, or same-day courier if you order on our site before 3pm. Want me to set one aside for you?

The last 2 ask about a colourway that isn't in StoreHub at all, so I couldn't confirm stock, I've left those flagged for you rather than guess.

NA
Nurul AisyahThu, 9:44 PM

Send the 15, I'll take the two odd ones. Usually I do this at 11pm from my sofa 😅

Finance and ops

Shopee, Lazada, Shopify and PayNow, closed in one morning

Month-end means downloading payout reports from three platforms, backing out each one's commissions and transaction fees, matching PayNow receipts from the tills, and keying it all into Xero. It reliably eats two days.

Every platform's fees, backed out and lined up. One ask on the 1st of the month instead of two days of downloads.

Microsoft TeamsAsk GlimmerRetail · FinanceIllustrative
MC
Marcus ChewTue, 8:05 AM

@Glimmer it's the 1st, pull last month's Shopee, Lazada and Shopify payouts, back out the fees, match the in-store PayNow receipts, and line everything up for Xero.

GlimmerBotTue, 8:23 AM

Done. All three platforms reconcile to the bank, and 214 PayNow receipts match StoreHub to the cent:

ChannelGrossFeesNet payout
ShopeeS$21,340S$1,858S$19,482
LazadaS$14,120S$1,214S$12,906
ShopifyS$18,905S$681S$18,224

One thing to know: Shopee's effective fee rate was 8.7% vs 7.9% the month before, their commission change kicked in mid-month. That's about S$171 more than the old rate, not an error.

Ready in Xero
Three sales receipts drafted with fee lines split to Marketplace fees, plus the PayNow batch. Nothing posts until you approve.
MC
Marcus ChewTue, 8:26 AM

Approved, post them. Didn't even know Shopee's rate had changed 🙏

Founders and GMs

Restock calls from sell-through, not gut feel

Reorders happen when someone notices a shelf looking thin. Meanwhile two bestsellers quietly run out mid-promo and cash sits in cartons of stock that stopped moving months ago.

The stockroom, in numbers. A Sunday-night question surfaces the two SKUs about to run dry, and where the cash is hiding.

LarkAsk GlimmerRetail · FounderIllustrative
DN
Deepa NairSun, 8:47 PM

@Glimmer before I order from the supplier tomorrow, what's actually moving? I keep getting surprised by stockouts.

GlimmerBotSun, 8:53 PM

From 90 days of StoreHub + Shopify sales, two SKUs will run out before a 3-week supplier lead time:

SKUSold/wkOn handDays left
Rattan serving tray2631~8
Linen cushion (sage)1812~5

The other side: S$8,600 is sitting in 3 SKUs with zero sales in 60 days, the ceramic vase set alone is S$4,900 of it. I'd reorder 120 trays and 90 cushion covers, and clear the vases with a bundle before Christmas stock arrives. Want the purchase order drafted for you to send?

DN
Deepa NairSun, 8:56 PM

So that's where my cash went 😅 Yes, draft the PO, I'll send it in the morning.

One job, before and after

The month-end payout close

An example month-end week for two shops and three online stores. The payouts take two days today. We count your own hours on the first call.

Today

Download the Shopee, Lazada and Shopify payout reportsFinance exec
Back out each platform's feesFinance exec
Match the till PayNow receipts and key it all into XeroFinance exec
Check the Xero entries and post themFinance exec

With Glimmer

Download the Shopee, Lazada and Shopify payout reportsFinance exec
Glimmer backs out the fees, matches PayNow and drafts the Xero entriesAI
Check the Xero entries and post themFinance exec

Your systems

It works with what your shops already run

Nothing gets replaced. Common tools connect through connectors we have checked. For the rest, we build the connector with you, or Glimmer uses the website the way a person would.

LarkMicrosoft Teams
ShopeeLazadaCarousellInstagramStoreHubPayNow

You stay in charge

You choose what needs your OK

  • Replies to customers can wait for youGlimmer drafts the replies to your shop's chats. They go out only when you tell it to send.
  • Supplier orders can wait for youGlimmer drafts the purchase order from your sales. You send it to the supplier.
  • It tells you what it is unsure ofSuch as a colour that is not in StoreHub. Glimmer flags the question and does not guess the stock.
How approvals work

Singapore grants

The government pays part. You pay the rest

A first AI build for one job is the kind of project Singapore's AI grants were made for. GenAI x Digital Leaders from IMDA covers a focused first build of up to S$20,000. We help you apply.

Check your grant in 60 seconds

How we start

One team, one job, about 3 months

We pick the job that costs you the most hours, build the first agent with you and hand it over. Your team runs it after that.

See how we start

Questions owners ask

Straight answers, before you book a call

Do we have to move off StoreHub or our marketplaces?

No. Glimmer works on top of what you already run: StoreHub, Shopee, Lazada, Shopify and Xero. Nobody has to learn a new app. We confirm the fit for your systems before we start.

Will it reply to customers or order stock on its own?

Only if you let it. You choose which actions need a person's OK, such as a customer reply or a purchase order. Glimmer asks the person who made the request, in the same chat. Nothing happens until someone taps Approve.

What about our data?

Your data stays yours. Glimmer runs in your own cloud account, or on a private server we set up for you. We write down exactly where your data goes before we start, and what we build for you belongs to you.

What does it cost, and can a grant pay part?

We price it after a call about your work, because the cost depends on the size of the build. Most first builds qualify for a Singapore grant. The government pays part, you pay the rest, and we help you apply. See which grant fits.

Can I try it before we commit to a build?

Yes. Our leadership workshop puts an AI agent in your hands for an afternoon, with no coding. Seats start from S$779.

Other industries
F&BLogisticsConstruction and tradesProfessional servicesManufacturing and wholesaleHealthcare clinicsEducation and enrichmentReal estateRecruitment and staffing
By team
Founders and GMsFinance and opsSales and marketingHR and peopleCustomer support
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Bring us the job that takes the most hours in your week

In a 20-minute call we show you how Glimmer would do that job in your business, and which grant can pay part.

Book a call Apply for a workshop seat