10pm enquiries answered before the centre next door
Parent enquiries land on WhatsApp, Instagram and Facebook after the kids are in bed. By the time the front desk replies the next morning, the trial class is already booked with the centre down the road.
Enquiries don't keep opening hours. The centre manager checks in over breakfast; the agent already worked the overnight queue.
@Glimmer anything come in overnight? We lost two trial sign-ups last month just from replying the next morning ๐
Four enquiries after closing, each answered from the Term 3 schedule sheet within minutes of arriving:
| Parent | Channel | Asked about | Status |
|---|---|---|---|
| Mrs Tan | P5 Math, Tue slots | Trial booked | |
| Farhan's dad | Fees + class size | Replied, considering | |
| Mdm Koh | Sibling discount | Held for you | |
| Ms D'Souza | Sec 2 Science, Sat | Trial booked |
Both trials are on Saturday's calendar with confirmations sent. One caveat: Mdm Koh asked whether the sibling discount stacks with the trial promo, that combination isn't anywhere in the price list, so I sent a holding reply rather than guess. Her thread's flagged for you.
It doesn't stack, I'll reply her myself. Two trials booked before breakfast ๐