Overdue invoices, chased in the right tone
The aging report gets exported every Monday and then nothing happens, chasing means rewriting the same awkward email nine times, and the biggest debtor gets the same soft nudge as a first-time late payer.
Nine chasers, three tones, one approval. The aging report turns into ready-to-send reminders, nothing goes out until the manager says so.
@Glimmer AR aging is ugly again. Pull everything 30+ days overdue from Xero and draft chasers I can approve, and please, a firmer tone for the repeat offenders than for the first-timers.
Pulled the aging: S$41,270 past 30 days across 9 invoices. The big three plus the rest:
| Customer | Invoice | Days | Amount |
|---|---|---|---|
| Harbourline Logistics | INV-2104 | 67 | S$12,800 |
| Cedar & Co Events | INV-2117 | 48 | S$9,450 |
| Novabuild Interiors | INV-2123 | 41 | S$7,200 |
| 6 others | 31 to 39 | S$11,820 |
Drafted all 9, gentle for the six first-timers, a middle tone for Novabuild, and this for Harbourline (their third reminder):
One I've held back: Cedar & Co replied last Thursday saying a cheque was mailed, I can't see it in the bank feed yet, so their chaser is parked until Wednesday rather than annoying them mid-payment. Nothing sends until you approve each one.
Approved all except Novabuild, their director is an old friend of the boss, I'll call instead. Good call on Cedar ๐